Frequently Asked Questions

ORDERS & SHIPPING

How long does shipping take?

• Australia: 2-5 business days
• International: 7-14 business days
  Track your order via our Order Tracker

What shipping methods are available?
We offer standard and express options. See all choices at checkout.

Can I modify my order after purchase?
Contact us immediately through our Support Page. Changes are only possible before dispatch.

PRODUCTS & SIZING

How do I determine my size?
Consult our detailed Size Guide with measurements for each style.

Are your products ethically made?
Yes! Learn about our commitments in our Ethical Policy.

How should I care for my items?
Each product includes care instructions. See our Care Guide for details.

RETURNS & EXCHANGES

What’s your return policy?
Unworn items may be returned within 30 days. Start your return at our Returns Portal.

How long do refunds take?
Refunds process within 5-7 business days after we receive your return.

Do you offer exchanges?
Yes! Select exchange during return or contact Customer Care.

PAYMENTS & ACCOUNTS

What payment methods do you accept?
We accept all major credit cards, PayPal, and Afterpay.

How do I reset my password?
Use “Forgot Password” on our Login Page.

How do I update my newsletter preferences?
Manage subscriptions in your Account Settings.

INTERNATIONAL ORDERS

Do you ship worldwide?
Yes! Shipping costs calculated at checkout.

Are there custom fees?
International customers may incur customs/duties.

For additional questions, visit our Help Center.